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PRIVACY NOTICE

Who We Are

Forecourt Eye Limited is a company registered in England under company number 09485398 whose registered office is at Peel Mill, Commercial Street, Morley, Leeds, England, LS27 8AG

Our Data Protection Officer can be contacted by emailing info@forecourteye.com

We operate under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA) and the Privacy and Electronic Communications Regulations (PECR). 

When processing personal data we are acting as a controller.

We are registered with the Information Commissioner’s Office under registration number ZA467436.

Definitions Used In This Notice:

No Means of Payment incident:

Where a member of the public tells the forecourt operator they have no way of paying for the fuel they have drawn.

Subjects of Interest:

People who are reasonably suspected of unlawful acts. Typically, this is a member of the public who draws fuel, or take other goods and either drives off without offering payment or enters the forecourt store but fails to pay for their fuel or goods taken (either deliberately or accidentally).

What We Do

We provide and update systems to our customers for the prevention and detection of crime and for the recovery of civil debt.  We process personal data for this legitimate purpose.

Our customers are forecourt operators (fuel retailers).

We also provide a full management information portal to forecourt operators so they are able to access and review all incidents they have reported from their sites.

In addition, we offer our customers a debt recovery and legal service.

The Legal Position

This privacy notice includes the following information to help you understand clearly how your data is being used:

– The lawful basis for processing your data

– Categories of data processed

– What we do with your personal data

– The rights you have, in relation to that personal data

How We Process Personal Data

The data we process is different depending on who you are. Typically, we process the personal data of four different categories of data subjects:

Forecourt Eye Users: Employees of Forecourt Eye Customers who subscribe to the Forecourt Eye service

Subjects of Interest (SOIs): Individuals reasonably suspected of carrying out unlawful acts who have been uploaded to the Forecourt Eye platform.

Members of the public: Individuals who have provided their details as part of a No Means of Payment incident.

General enquiries: Individuals who contact us through our website or by phone for more information

Irrespective of which category of data subject you may fall into, we process it in the UK and in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organisational measures. We do not transfer any personal data outside the UK.

Data Retention

We retain data for up to 90 days post payment to enable identification of persons repeatedly providing no means of payment or committing unlawful acts for the purposes of crime prevention and resolution of debt disputes.

We retain data for up to 4 years for all unpaid debts to enable identification of persons failing to pay and to facilitate court proceedings.

Forecourt Eye Users

When you as an individual employee register to use the Forecourt Eye service we ask you to provide basic information about yourself to ensure that you can be uniquely identified when you access the Forecourt Eye service. The information we hold is your company email address and your name.

We need this information so that we can trace who has input, viewed or amended any data on the system for compliance and security purposes.

The lawful basis for processing your data is our legitimate interests and those of the forecourt operator who you are employed by.

We will not share your personal data with third-parties or transfer it outside the UK or EU other than with businesses providing equivalent protection. When we process payments in the UK, we partner with Stripe Payments Europe Limited and your personal data is processed in Ireland.

We will use your email address and name to notify you of important system alerts, developments and for general information related to our system or your business.

If you would like your personal data removed or amended we can close your account or amend your data but we will need to retain your details for audit purposes as part of incidents that you have input until they are deleted.

Subjects of Interest (SOI)

Individuals entering premises protected by Forecourt Eye can clearly view signage stating that Forecourt Eye surveillance is in operation. Where premises are protected by Forecourt Eye’s Automatic Number Plate Recognition (ANPR) platform, the vehicle registration plate (i.e. its identity) is recorded.  The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains what steps Forecourt Eye will be authorized to take (which will include the handling of information about the vehicle and its registered keeper, as well as the person taking the fuel, if different) if they fail to do so. When withdrawing fuel from a fuel retailer, the person is entering into a contractual agreement with the retailer to pay in full for the fuel.

When an SOI leaves the forecourt after withdrawing fuel or goods without making payment and fails to advise the forecourt owner, Forecourt Eye will send their vehicle registration which has been captured via the ANPR platform to the DVLA and the registered keeper details are requested. Forecourt Eye will also cross reference the vehicle registration number with the current Forecourt Eye national database of unpaid licence plates. We will also process CCTV still images of the vehicle, registration plate, the occupants and any other personal details such as the home address of the registered vehicle owner, to allow for the debt to be pursued. We may also upload some or all of this data to crime prevention/detection/recording/alert systems utilised for the prevention and detection of crime; and to courts, debt recovery firms and financial institutions where necessary for the purposes of debt recovery and debt resolution.

The lawful basis for the processing of the personal data of SOI’s following their visit to one of our customer’s forecourts is our legitimate interests including the prevention and detection of crime and the recovery of civil debt on behalf of our customers. We have conducted a Legitimate Interest Assessment (LIA) to support this processing.

Our lawful basis for the processing of the personal data of SOI’s with the DVLA is the performance of a task carried out in the public interest. 

Members of The Public (No Means Of Payment)

Individuals entering premises protected by Forecourt Eye can clearly view signage stating that Forecourt Eye is in operation. The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains the Forecourt Eye terms and conditions of failing to do so. Where premises are protected by Forecourt Eye’s Automatic Number Plate Recognition (ANPR) platform, the vehicle registration plate (i.e. its identity) is recorded.  When withdrawing fuel from a fuel retailer the person is entering into a contractual agreement with the retailer to pay in full for the fuel.

When an individual is unable to pay for their fuel but does inform the forecourt operator, the individual is requested to comply with the Forecourt Eye data capture procedure while on-site at the point of disclosure. This personal data capture includes; image of the individual and the vehicle, vehicle details, the receipt and a form of Identification. Personal details are retained allowing for the debt to be pursued. This includes the vehicle registration plate in the event that Forecourt Eye needs to send a request to the DVLA for the registered vehicle owner’s details.

Should the outstanding amount not be paid within the transparent timescales communicated in the terms and conditions, the data will be passed to a debt collection agency and ultimately to solicitors should there be a requirement for legal action. We may also upload some or all of this data to crime prevention/detection/recording/alert systems utilised for the prevention and detection of crime, and for the prevention of repeated incidents of no means of payment; and to courts, debt recovery firms and financial institutions where necessary for the purposes of debt recovery and debt resolution.

The lawful basis for the processing the personal data of members of the public with no means of payment (NMOP) is our legitimate interests including the prevention and detection of crime and the recovery of civil debt on behalf of our customers. We have conducted a Legitimate Interest Assessment (LIA) to support this processing.

Our lawful basis for the processing of the personal data of SOI’s with the DVLA is the performance of a task carried out in the public interest.  

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). These rights include the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • – If you want us to establish the data’s accuracy.
    • – Where our use of the data is unlawful but you do not want us to erase it.
    • – Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • – You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

NO FEE USUALLY REQUIRED: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

General Enquiries

If you complete a form on our website requesting information or call us we will retain that data and use it to follow up with you.

We will retain your email address and name for marketing purposes if you have consented to receive this service, but this will not be shared with any other organisations.

You can opt out of marketing emails at any time by unsubscribing from this service using the “unsubscribe” link.

You can request us to delete your information at any time by completing a subject access request or email us at admin@forecourteye.com  

Your e-mails to us may be monitored for quality control purposes.

We DO NOT record phone calls in order to protect payment data, which can be provided over the phone. 

Changes To The Privacy Notice

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information.

We may amend the terms of this Privacy Notice at any time but if this is material we will endeavour to notify you. Please check this page periodically as your subsequent use of this Website or submission of personal information to us following any such changes will be deemed to signify your acceptance to the changes.

This Privacy Notice was last updated on  05 January 2024

Other Websites

Our Website contains links to other websites. We are not responsible for the privacy policies and practices or the content of any websites which are linked to our Website.

Contact Us

If you have any queries relating to this Privacy Notice, please contact us by e-mail at: admin@forecourteye.com