PRIVACY NOTICE

WHO WE ARE

Forecourt Eye Limited is a company limited by shares registered in England under company number 09485398 whose registered office is at Peel Mill, Commercial Street, Morley, Leeds, England, LS27 8AG Our Data Protection Manager can be contacted by emailing admin@forecourteye.com. We operate under the Data Protection Act 2018 incorporating the General Data Protection Regulations (referred to below as the DPA).

DEFINITIONS USED IN THIS NOTICE:

No Means of Payment: Members of the public who disclose to the forecourt operator they have no means of payment for the fuel they have drawn. Subjects of Interest: Persons reasonably suspected of unlawful acts. Typically this is a member of the public who draws fuel or take other goods and either drives off without offering payment or enters the operators store but deliberately or inadvertently fails to pay for their fuel or goods taken.

WHAT WE DO

We provide and update systems for the prevention and detection of crime and for the recovery of civil fuel losses. We process personal data for this legitimate purpose. Our customers are forecourt operators (fuel retailers). We also provide a full management information portal to forecourt operators so they are able to access and review all incidents they have reported from their sites.

The legal position.

 
This privacy notice includes the following information to help you understand clearly how your data is being used:
• The lawful basis for processing your data • Categories of data processed • What we do with your personal data Your rights under the DPA are as follows: 1. The right to be informed 2. The right of access (see next paragraph) 3. The right to rectification 4. The right to erasure 5. The right to restrict processing 6. The right to data portability 7. The right to object 8. Rights in relation to automated decision making and profiling 9. Right to Lodge a Complaint with a Supervisory Authority (ICO) Right of access: You have the right to submit a Subject Access Request and this can be done here. We will need to obtain proof of your identity before providing you with information we hold about you. If you require more information about items raised in this notice we would recommend the ICO website.

HOW WE PROCESS PERSONAL DATA

The data we process is different depending on who you are:
Forecourt Eye Users: Employees of Forecourt Operators who subscribe to the Forecourt Eye service. Subjects of Interest (SOIs): Individuals reasonably suspected of carrying out unlawful acts who have been uploaded to Forecourt Eye Members of the public: Individuals who have provided their details as part of a No Means of Payment incident. General enquiries: Individuals who contact us through our website or by phone for more information
Website cookies: We may use cookies to improve and speed up your browsing experience

DATA RETENTION

We retain data for up to 90 days post payment to enable identification of persons repeatedly providing no means of payment or committing unlawful acts for the purposes of crime prevention and resolution of unpaid fuel disputes. We retain data for up to 5 years for all unpaid debts to enable identification of persons failing to pay and to facilitate court proceedings.

FORECOURT EYE USERS

When you as an individual employee register to use the Forecourt Eye service we ask you to provide basic information about yourself to ensure that you can be uniquely identified. The information we hold is your email address and your name.

We need this information so that we can trace who has input, viewed or amended any data on the system for compliance and security purposes.

The lawful basis for processing your data is the performance of our contract with the forecourt operator who you are employed by. We will not share your personal data with third-parties or transfer it outside the EU other than with businesses providing equivalent protection. Our partner outside the EU is Stripe.

We will use your email address and name to notify you of important system alerts, developments and for general information related to our system or your business. If you would like your personal data removed or amended we can close your account or amend your data but we will need to retain your details for audit purposes as part of incidents that you have input until they are deleted.

SUBJECTS OF INTEREST (SOI)

Individuals entering a premise protected by Forecourt Eye can clearly view signage stating that Forecourt Eye is in operation. The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains the Forecourt Eye terms and conditions of failing to do so. When an SOI leaves the forecourt after withdrawing fuel or goods without making payment and fails to advise the forecourt owner, their vehicle registration will be sent to the DVLA and keeper details are requested. We will also process CCTV still images of the vehicle, registration plate, the occupants and any other personal details to allow for the fuel and other outstanding fees to be pursued. We may also upload some or all of this data to crime prevention/detection/ recording/alert systems utilised for the prevention and detection of crime.
The lawful basis for the processing is performance of a contract to which the person is party. The legitimate interests for the processing: It is in the Legitimate Interests of Forecourt Eye to process personal data provided to us by users for the purpose of assisting those users to prevent/detect/record crime and/or recover the costs associated with a failure to pay for goods or services rendered to their customers or service users.. It is necessary and reasonable to process the personal data in the ways we describe in order to achieve that legitimate purpose. This could not be reasonably and effectively achieved in a less intrusive way. We balance the rights of our service users, to achieve their legitimate purpose, with those of the data subjects whose data we process. We will not process that data in ways which they would not reasonably expect us to use it and are transparent in doing so.

MEMBERS OF THE PUBLIC (NO MEANS OF PAYMENT)

Individuals entering a premise protected by Forecourt Eye can clearly view signage stating that Forecourt Eye is in operation. The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains the Forecourt Eye terms and conditions of failing to do so. When an individual is unable to pay for their fuel but does inform the forecourt operator, the individual is requested to comply with the Forecourt Eye data capture procedure while on-site at the point of disclosure, this includes; image of the individual (subject to agreement) and the vehicle, vehicle details, the receipt and a form of Identification. Personal details are kept allowing for the unpaid fuel to be pursued. Should the outstanding amount not be paid after the given timescales, the data will be passed to a debt collection agency and ultimately to solicitors should there be a requirement for legal action. We may also upload some or all of this data to crime prevention/detection/recording/alert systems utilised for the prevention and detection of crime, and for the prevention of repeated incidents of no means of payment.

GENERAL ENQUIRIES

If you complete a form on our website requesting information or call us we will retain that data and use it to follow up with you. We will retain your email address and name for marketing purposes if you have opted into this service, but this will not be shared with any other organisations. You can opt out of marketing emails at any time and request us to delete your information at any time by completing a subject access request. Your e-mails to us may be monitored for quality control purposes. We DO NOT record phone calls in order to protect payment data, which can be provided over the phone.

COOKIES

We use Google Analytics cookies to monitor and analyse web traffic and this can be used to keep track of user behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. The place of processing is in the US protected under Privacy Shield. For more information please see: Google Privacy Policy. If you wish to opt out please click here.

CHANGES TO THE PRIVACY NOTICE

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time but if this is material we will endeavour to notify you. Please check this page periodically as your subsequent use of this Website or submission of personal information to us following any such changes will be deemed to signify your acceptance to the changes.

OTHER WEBSITES

Our Website contains links to other websites. We are not responsible for the privacy policies and practices or the content of any websites which are linked to our Website.

CONTACT US

If you have any queries relating to this Privacy Notice, please contact us by e-mail at: admin@forecourteye.com.