PRIVACY NOTICE

WHO WE ARE

Forecourt Eye Limited is a company limited by shares registered in England under company number 09485398 whose registered office is at MANOR HOUSE, 35 ST. THOMAS’S ROAD, CHORLEY, LANCASHIRE, ENGLAND, PR7 1HP Our Data Protection Manager can be contacted by emailing admin@forecourteye.com. We operate under the Data Protection Act 2018 incorporating the General Data Protection Regulations (referred to below as the DPA).

DEFINITIONS USED IN THIS NOTICE:

No Means of Payment: Members of the public who disclose to the forecourt operator they have no means of payment for the fuel they have drawn.

Civil Drive Off: Members of the public that have already drawn fuel then enter the operators store but made no attempt to (or inadvertently forgot) to pay for their fuel.

Criminal Drive Off: Members of the public who made no attempt whatsoever to pay for the fuel drawn and are therefore reasonably suspected of carrying out an unlawful act.

WHAT WE DO

We provide systems for the prevention and detection of crime and for the recovery of civil debt. We process personal data for this legitimate purpose. Our customers are forecourt operators (fuel retailers). We also provide a full management information portal to forecourt operators so they are able to access and review all incident they have reported from their sites. In addition, we offer a debt recovery and legal service. The legal position. This privacy notice includes the following information to help you understand clearly how your data is being used:

The lawful basis for processing your data
What we do with your personal data
Categories of data processed

Your rights under the DPA are as follows:

1. The right to be informed
2. The right of access (see next paragraph)
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling
9. Right to Lodge a Complaint with a Supervisory Authority (ICO)


Right of access: You have the right to submit a Subject Access Request and this can be done here. We will need to obtain proof of your identity before providing you with information we hold about you. If you require more information about items raised in this notice we would recommend the ICO website.

HOW WE PROCESS PERSONAL DATA

The data we process is different depending on who you are:

Forecourt Eye Users:
Employees of Forecourt Operators who subscribe to the Forecourt Eye service
Subjects of Interest (SOIs):
Individuals reasonably suspected of carrying out unlawful acts who have been uploaded to Forecourt Eye
Members of the public:
Individuals who have provided their details as part of a No Means of Payment incident.
General enquiries:
Individuals who contact us through our website or by phone for more information
Website cookies:
We may use cookies to improve and speed up your browsing experience
 

DATA RETENTION

We retain data for 90 days post payment to enable identification of repeat offenders. We retain data for 2 years for all unpaid debts.

FORECOURT EYE USERS

When you as an individual employee register to use the Forecourt Eye service we ask you to provide basic information about yourself to ensure that you can be uniquely identified. The information we hold is your email address and your name.

We need this information so that we can trace who has input, viewed or amended any data on the system for compliance and security purposes. The lawful basis for processing your data is the performance of our contract with the forecourt operator who you are employed by. We will not share your personal data with third-parties or transfer it outside the EU other than with businesses providing equivalent protection. Our partner outside the EU is Stripe.

We will use your email address and name to notify you of important system alerts, developments and for general information related to our system or your business. If you would like your personal data removed or amended we can close your account or amend your data but we will need to retain your details for audit purposes as part of incidents that you have input until they are deleted.

SUBJECTS OF INTEREST (SOI) (CRIMINAL DRIVE OFFS)

Individuals entering a premise protected by Forecourt Eye can clearly view signage stating that Forecourt Eye is in operation. The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains the Forecourt Eye terms and conditions of failing to do so. When an SOI leaves the forecourt after withdrawing fuel without paying for it, and fails to advise the forecourt owner, the individuals’ registration will be sent to the DVLA and keeper details are requested. Personal details are kept allowing for the debt to be pursued. Should the outstanding amount not be paid after the given timescales, the data will be passed to a debt collection agency and ultimately to solicitors should there be a requirement for legal action.
 
The lawful basis for the processing is Legitimate Interest pursued by Forecourt Eye. The legitimate interests for the processing: It is in the Legitimate Interests of Forecourt Eye to process personal data provided to us by users for the legitimate purpose of assisting those users to recover the costs associated with a failure to pay for goods or services rendered to their customers or service users”. It is necessary and reasonable to process the personal data in the ways we describe in order to achieve that legitimate purpose. This could not be reasonably and effectively achieved in a less intrusive way. We balance the rights of our service users, to achieve their legitimate purpose, with those of the data subjects whose data we process. We will not process that data in ways which they would not reasonably expect us to use it and are transparent in doing so. Data on all incidents that have been paid are retained for three calendar months post the day of the debt being settled in order that potential repeat offenders can be identified. Repeat offenders data may be shared with other forecourt operators subscribing to the Forecourt Eye service and their data will be retained on the system for twelve months from the date of the incident.

MEMBERS OF THE PUBLIC (NO MEANS OF PAYMENT AND CIVIL DRIVE OFFS)

Individuals entering a premise protected by Forecourt Eye can clearly view signage stating that Forecourt Eye is in operation. The signage discourages customers from drawing fuel unless they have the means to pay for it immediately and explains the Forecourt Eye terms and conditions of failing to do so. When an individual is unable to pay for their fuel but does inform the forecourt operator, the individual is requested to comply with the Forecourt Eye data capture procedure while on-site at the point of disclosure, this includes; image of the individual (subject to agreement) and the vehicle, vehicle details, the receipt and a form of Identification. Personal details are kept allowing for the debt to be pursued. Should the outstanding amount not be paid after the given timescales, the data will be passed to a debt collection agency and ultimately to solicitors should there be a requirement for legal action.
 

GENERAL ENQUIRIES

If you complete a form on our website requesting information or call us we will retain that data and use it to follow up with you. We will retain your email address and name for marketing purposes if you have opted into this service, but this will not be shared with any other organisations. You can opt out of marketing emails at any time and request us to delete your information at any time by completing a subject access request. Your e-mails to us may be monitored for quality control purposes. We DO NOT record phone calls in order to protect payment data, which can be provided over the phone.

COOKIES

We use Google Analytics cookies to monitor and analyse web traffic and this can be used to keep track of user behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. The place of processing is in the US protected under Privacy Shield. For more information please see: Google Privacy Policy.

CHANGES TO THE PRIVACY NOTICE

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time but if this is material we will endeavour to notify you. Please check this page periodically as your subsequent use of this Website or submission of personal information to us following any such changes will be deemed to signify your acceptance to the changes.

OTHER WEBSITES

Our Website contains links to other websites. We are not responsible for the privacy policies and practices or the content of any websites which are linked to our Website.

CONTACT US

If you have any queries relating to this Privacy Notice, please contact us by e-mail at: admin@forecourteye.com.